Return & Refund policy

If your order is missing an item, or if you receive a damaged or incorrect product, please email us at simbasbarkery@gmail.com within 24 hours of delivery. We will reship the correct item at no additional cost. Please note that replacement or refund requests cannot be processed after this 24-hour window. If approved we’ll provide the replacement for the damaged product with 2  days  

We only accept return on damaged product with 1 day If refund is approved we’ll credit the amount into the customers bank account within 2 days

Non-Returnable Products:

The following products are not eligible for return or replacement:

  • Products damaged due to misuse
  • Used or installed consumable items
  • Products returned without original packaging and accessories